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It is my pleasure to welcome you to our 2011 Annual Report. This time last year, I was proud to announce the implementation of our new three-year Strategic Plan. One of the most important commitments we make in our plan is to ensure that we conduct an annual review of our performance against it, that we invite external stakeholders to participate in the review and that we are transparent and accountable for our performance

We have completed this first review and some of the feedback is incorporated into our annual report and the full evaluation will be available on our website.

Generally the external evaluation was positive, but also identified some areas where we need to do better. We are very grateful to all those people who took time to participate – clients, members, allied organisations, staff, Board and Government.

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