We’d love to hear from you!

Phone: (02) 6257 2855

Email: [email protected]

Address:

Havelock House (Gould St entrance)
85 Northbourne Ave, Turner ACT 2612

Entrances:

Our main entrance is in line with our sign on Gould St, near the footpath. This is also the entrance for the CBR Pride Hub.

The entrance for our mental health and wellbeing services is on the Gould and Moore Sts corner of the building.

Parking:

There are two free car spaces available for Meridian visitors. Enter via the driveway on Gould St, just past Northbourne Ave.

If none are available, there is 2-hour free on-street parking available in the surrounding streets.

Please refer to the parking map for a visual guide of our parking options.

Get in touch

If you have a compliment, complaint, comment or suggestion about a Meridian service, please refer to our feedback process below.

For all other enquiries, please send us a message using the form on the right of this page.

Feedback for Meridian

Partnering with service users and people in our community is essential for Meridian to continue to provide effective, safe and high-quality services.

Meridian values your feedback to

• help us understand your needs
• help us to work towards fixing any issues you may have
• make improvements to services to you and others.

This form provides you with the opportunity to make a comment, a suggestion or a complaint.

You may also phone or email us using the above details.

When you make a complaint or give feedback, you will be treated with respect and your concerns will be dealt with according to our written policy and procedure.

There are several ways you can give us feedback. You can:

• Talk to the person delivering the service directly or your clinical care coordinator.
• Talk to a person in charge (such as a supervisor or the Chief Executive Officer (CEO)).
• Use Meridian's formal process by filling in the form below.
• Contact one of the agencies below to help you provide the feedback.

Other services:

ACT Human Rights Commission (includes ACT Health Services Commissioner and the ACT Public Advocate)
Address: Level 2, 11 Moore Street Canberra City
Phone: 02 6205 2222
SMS: 0466 169 997
TTY: 02 6205 1666
Postal address: GPO Box 158 Canberra ACT 2601
Email: [email protected]

ACT Human Service Registrar
Email: [email protected]
Phone: 02 6205 4608