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  4. ARE THE APPOINTMENTS CONFIDENTIAL?
CAN I CONTACT MERIDIAN WELLBEING SERVICES IN A CRISIS OR EMERGENCY? HOW CAN I MAKE AN ENQUIRY OR BOOK IN AN APPOINTMENT? AM I ELIGIBLE FOR YOUR SERVICES? WHAT’S THE COST? HOW MANY SESSIONS CAN I ACCESS? IS THERE A WAITLIST? DO YOU ONLY SEE PEOPLE FACE-TO-FACE? DO I NEED A REFERRAL FROM A HEALTH PROFESSIONAL OR A DOCTOR? DO I NEED A MENTAL HEALTH TREATMENT PLAN? WHAT AM I ABLE TO TALK ABOUT? WHAT HAPPENS AT MY FIRST APPOINTMENT? WHAT INFORMATION WILL I NEED TO PROVIDE AT MY FIRST APPOINTMENT? ARE THE APPOINTMENTS CONFIDENTIAL? WHAT IF I NEED TO CHANGE OR CANCEL OR MISS AN APPOINTMENT? WHAT ARE MY RIGHTS AND RESPONSIBILITIES AS A CLIENT OF YOUR SERVICE? WHAT ARE CARERS' RIGHTS AND RESPONSIBILITIES AS A CLIENT'S CARER OF YOUR SERVICE? WHAT ARE YOUR COVID PRECAUTIONS? WHAT IF I DON’T LIKE THE CLINICIAN OR THE THERAPY? CAN I GET A MEDICAL CERTIFICATE? WHEN DO I PAY AND HOW DO I PAY? HOW DO I FIND MERIDIAN WELLBEING SERVICES?

ARE THE APPOINTMENTS CONFIDENTIAL?

Answer

We take your privacy very seriously. Ordinarily, the information that you are one of our clients, anything you share with your clinician, records of appointments and client notes are held confidentially and securely. However, there are some circumstances in which we may need to share information that would usually be confidential:

  • If there is immediate risk to your safety or the safety of other people
  • If there is an indication of possible harm to a child or person under 18 years old
  • If records or notes are subpoenaed by a court
  • With your written or verbal consent, such as to facilitate referral to a new service.

For those accessing Inclusive Pathways, we will also ask for your consent to share basic and limited de-identified data with the ACT government who funds the program.

If you have any questions or concerns relating to confidentiality, you are welcome to contact Meridian Wellbeing Services or to discuss this in more detail with your clinician.