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  3. Wellbeing FAQ
  4. What if I need to change, cancel or miss an appointment?
Can I contact Meridian Wellbeing Services in a crisis or emergency? How can I make an enquiry or referral? Am I eligible for your services? What’s the cost? How many sessions can I access? Is there a waitlist? Do you only see people face-to-face? Do I need a referral from a health professional or a doctor? Do I need a Mental Health Care Plan? What can I talk about? What happens at my first appointment? What information will I need to provide at my first appointment? Are the appointments confidential? What if I need to change, cancel or miss an appointment? What are my rights and responsibilities as a client of your service? What are the rights and responsibilities of carers of clients of your service? What if I don’t like the clinician or the therapy? Can I get a medical certificate? How do I find Meridian?

What if I need to change, cancel or miss an appointment?

Answer

We understand that it may not always be possible to attend your appointments. We ask that you providing as much advance notice as possible that you cannot attend so the appointment slot can be offered to someone else.

If you can't attend your appointment, please notify us at least 24 hours in advance by:

Please be advised that:

  • Cancellation and immediate re-scheduling will incur no penalty up to 24 hours before the appointment time.
  • Cancellations within 24 hours of your appointment time or no-shows will be counted as one of the sessions from your segment of care.
  • We allow maximum of 2 late cancellations/reschedules or no-shows.

If you miss your appointment, we will try to contact you by your preferred contact method to reschedule.

Due to the long wait times for our services, we kindly ask that you book a new appointment within 5 business days of cancellation. The new appointment itself can be for a later date that is suitable for you. If we do not hear from you within 5 business days, your segment of care will be closed.