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  4. WHAT IF I NEED TO CHANGE OR CANCEL OR MISS AN APPOINTMENT?
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WHAT IF I NEED TO CHANGE OR CANCEL OR MISS AN APPOINTMENT?

Answer

We understand that, on some occasions, it may not be possible for people to attend their appointments.  Providing advance notice that you cannot attend your appointment means the appointment slot can be offered to someone else.

If you are not able to attend a booked appointment for any reason, please let us know as soon as possible via the below contact options:

Please be advised that

  • Cancellation and immediate re-scheduling will incur no penalty up to 24 hours prior to appointment times.
  • Cancellation within 24 hours of an appointment time or No-shows will be counted as one of the sessions from your Segment-of-care.
  • The maximum number of cancellations or reschedule is two.

If you miss your appointment, we will attempt to contact you by your preferred contact method to reschedule. You have 5 business days to book in a new appointment, after which your Segment-of-care will be closed.