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  4. WHAT IF I NEED TO CHANGE OR CANCEL OR MISS AN APPOINTMENT?
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WHAT IF I NEED TO CHANGE OR CANCEL OR MISS AN APPOINTMENT?

Answer

We understand that on some occasions it may not be possible for people to attend their appointments. Providing advance notice that you cannot attend your appointment means the appointment slot can be offered to someone else.


If you can't attend your appointment, please notify us at least 24 hours in advance using the contact options below.
• Call: 02 6257 0372
• SMS: 0412 882 855
• Email: [email protected]

Please be advised that:
• Cancellation and immediate re-scheduling will incur no penalty up to 24 hours prior to appointment times.
• Cancellation within 24 hours of appointment times or No-shows will be counted as one of the sessions from your Segment-of-care.
• The maximum number of late cancellations/reschedules and no-shows is two.

If you miss your appointment, we will attempt to contact you by your preferred contact method to reschedule. Due to the long wait times for our services, we kindly ask that you book a new appointment within 5 business days of cancellation. The new appointment itself can be for a later date that is suitable for you. If we do not hear from you within 5 business days, your Segment-of-care will be closed.